If you change your mind, you have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to send the items back. This is your right under EU and Maltese consumer law, and it applies to anything bought from this website.
Fragrance is the exception, and it is an important one
A perfume that has been unsealed cannot be returned. Sealed goods that are not suitable for return for reasons of health protection or hygiene are excluded from the right to cancel once they have been opened. In practice this means:
- An unopened bottle, with its seal and cellophane intact, can be returned.
- An opened bottle cannot, unless it is faulty or was not what you ordered.
This does not affect your rights if an item is faulty, damaged or misdescribed.
How to return something
- Email omar@oudmuskmalta.com with your order number and what you would like to return.
- We will confirm the return and tell you where to send it.
- Send the items back in their original, unopened condition.
Return postage is paid by you unless the item is faulty or we sent the wrong thing, in which case we cover it.
Refunds
We refund to the payment method you used, within 14 days of receiving the items back. The refund includes the original delivery charge where one was paid — delivery is currently free, so in practice this is the price of the items.
Faulty or damaged items
If something arrives damaged or develops a fault, contact us at omar@oudmuskmalta.com. You are entitled to a repair, replacement or refund, and this right lasts well beyond the 14-day cancellation period.