At Oud Musk Malta, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us or use our website.
1. Information We Collect
When you interact with our store, we may collect the following information:
Personal details (name, email, phone number, shipping/billing address).
Payment details (processed securely through trusted payment gateways; we do not store full card details).
Order history and preferences (to provide better service).
Website usage data (via cookies and analytics to enhance your shopping experience).
2. How We Use Your Information
We use your information only for legitimate business purposes, including:
Processing and fulfilling your orders.
Providing customer support.
Improving our products and website.
Sending order confirmations, delivery updates, or important notifications.
Sharing promotional offers (only if you consent).
3. Data Protection & Security
All customer data is stored securely and is accessible only to authorized staff.
We use SSL encryption and trusted payment gateways to protect your financial information.
We never sell, rent, or share your personal data with third parties for marketing purposes.
4. Cookies & Tracking
Our website may use cookies to:
Remember your preferences.
Improve site performance.
Analyze user behavior for better services. You can disable cookies in your browser settings, but some features may not function properly.
5. Return & Exchange Policy
Returns: Accepted within 3 days if unused & unopened.
Exchanges: Accepted within 7 days if unused & unopened.
Not Eligible: Opened or tested perfumes cannot be returned or exchanged.
Damaged/Wrong Items: We cover the shipping costs.
Change of Mind: Customer covers the shipping costs.
6. Your Rights
As a customer, you have the right to:
Access, update, or delete your personal data.
Opt-out of marketing emails at any time.
Request details of the data we hold about you.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will always be posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
