At Oud Musk Malta, we value your satisfaction and strive to provide you with high-quality products and excellent service. If for any reason you are not fully satisfied with your purchase, please review our return and exchange policy below:
1. Returns
✅ You may return items within 3 days of receiving your order.
🚫 Only items that are unused, unopened, and in their original packaging are eligible for return.
❌ Opened or tested perfumes cannot be returned.
2. Exchanges
🔄 Exchanges are allowed within 7 days of receiving your order.
Items must be unused, unopened, and in their original condition.
❌ Opened or tested perfumes are not eligible for exchange.
3. Damaged or Wrong Items
📦 If you receive a damaged product or the wrong item, we will cover the shipping costs and ensure a replacement or refund.
Please notify us within 24 hours of receiving the order by sending pictures and details to our customer support team.
4. Change of Mind
💳 If you wish to return or exchange an item due to a change of mind, the customer will be responsible for the shipping costs.
5. Process for Returns & Exchanges
Contact our customer service via email or phone to request a return or exchange.
Provide your order number, item details, and reason for return/exchange.
Ship the item back to us in its original condition.
Once inspected, we will process your refund or exchange according to the above policy.
6. Refund Method
Refunds will be processed through the original payment method within 7–10 business days after the return is approved.
7. Contact Us
For any return or exchange requests, please contact us:
